Simple, transparent, and designed to build trust at every step.
Send us an email or message on WeChat/WhatsApp. Describe your situation — where you're going, what you need help with, when you're arriving, and any special requirements. The more details, the better we can help.
We tap into our local network to find the best options for you. We check reviews, verify credentials, compare prices, and prepare a shortlist of vetted recommendations. This usually takes 24-48 hours.
We introduce you to the recommended service providers. You communicate directly, book the service, and experience it firsthand. For first-time matches, we stay in touch to ensure everything goes smoothly.
After the service, we check in with you. How was it? Was the guide professional? Did the supplier deliver? Your honest feedback helps us maintain quality and helps future users make better decisions.
Yes. Our basic matching service is free. We earn through voluntary tips from satisfied users, and in the future, referral fees from service providers. We never charge you without your knowledge.
We collect feedback after every interaction. If a service provider consistently gets poor reviews, we remove them from our network. We also share honest feedback with you before you commit, so you know what to expect.
No. We are an introduction service only. We do our best to vet and verify, but the actual service contract is between you and the provider. See our Disclaimer for details.
We typically respond within 24 hours. For urgent requests, mention it in your message and we'll prioritize.